Safe Marketplace – File a Case

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File a Case Safe Marketplace Viewer

1

Account

In progress

2

Topic

3

Reason

5

Details

6

Submit

Alpega

Case Submitted Successfully

Your email client has opened with the full case summary, addressed to cases_smp@alpegagroup.com.

1

Account Information

Identify the account related to this case

Account Name Required field.

Account Number Required field.

Add a related account

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2

Topic

Select the topic that best describes this case

Please select a topic.

Describe the topic Please describe the topic.

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3

Reason for Contacting Safe Marketplace

Why are you sending this case?

Take action / active support
Intervention, investigation, assistance

Information
Request information or clarification

Other
Something else not covered above

Please select a reason.

Describe your reason Please describe your reason.

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5

Case Details

Describe the situation in detail

Case Summary Please provide a case summary. Be concise but include all relevant details.

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6

Submit Case

Review and send your case to Safe Marketplace

Fields marked with a ● are required

⚙ Administration

Configure the Safe Marketplace case form. Changes take effect immediately for all Viewer sessions.

Form Sections

Drag to reorder · Click a name to rename it · Toggle to show/hide · Fixed sections (Account & Submit) cannot be removed.

How it works:
Hiding a section removes it from the form flow. Reordering changes the sequence Viewers see. Account (Step 1) and Submit (last) are always present. Custom sections can be added, renamed, reordered and deleted.

Live Preview Sample data

No sections configured yet.

Updates as you edit · Save to apply

Case Topics

Drag to reorder · Click the label to rename · Use the × button to delete. The "Other" topic is always shown last and cannot be removed.

Viewer Account

Standard user — can fill and submit the form only.

Login

Password

Admin Account

Can access this Admin panel in addition to the form.

Login

Password

Note: Credentials are stored in your browser's localStorage. They will persist across sessions on the same device. If you need to reset to defaults, clear your browser's localStorage for this page.

Recipient Email Address

The email address cases are sent to when a user submits.

Recipient address

Email Subject Template

Use placeholders: {account}, {number}, {topic}

Subject template

Acme GmbH | ACC-001 | Complaint

User Accounts

All accounts that can sign in to this tool. Admins can access the Admin panel; Viewers can only fill and submit cases.

Login	Role	Status	Last modified	Actions

+ Add admin user

Login

Password

Confirm password

New users will be prompted to set their own password on first login.

Form Behaviour

Toggle optional features of the case form.

Allow related account (Step 1)

Show the "Add a related account" toggle in Step 1.

Show "Remember my credentials" checkbox

Lets users save their login in localStorage.

Branding

Customise visible text elements.

Tool title (shown in header)

Login subtitle

Reset to Factory Defaults

Clears all admin-configured settings from localStorage and restores the original defaults. This includes credentials, topics, email settings, and toggles.